Wu et al. document a familiar pattern: LLMs like Gemini may write clearer patient instructions by formal readability metrics, but still lag crafted materials on understandability and actionability. For older surgical patients—often lower literacy, with complex needs—glossy readability is no substitute for lived experience and trial-by-fire patient feedback.
Patient Education Materials from LLMs: Readable but Not Always Usable
How do LLM-generated patient education materials for surgery care stack up on readability and real-world usability, especially for low-literacy patients?